Login: Philips Customer Services Portal Please choose your model based on the last 2 digits of your product number, for example RQ1280/21. How do I add users in my organization to have access to the portal? Philips Customer Services Portal makes life easier by giving you one place from which to manage your assets. Services include software maintenance services, cybersecurity services, trade-in services and financial models to provide you with access to a secure and sustainable equipment lifecycle. Support Library | Philips For healthcare professionals. 6. Customer Services Portal | Philips By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Like the old CS Portal, the new CS portal recognizes 3 roles, each with different capabilities as shown in overview below. A variation of proactive, predictive, and supporting technologies are at your disposal to support your selected service(s). At least one number/ID per facility must be provided. Click here if you are looking for support for your consumer product. Its always there, always on. By specifying your reason for contact we will be able to provide you with a better service. Enterprise-wide operational excellence is our ultimate goal. Login: Philips Customer Services Portal Our portfolio of Maintenance Services is dedicated to maximizing your technology uptime. 1875 Buckhorn Gate, 5th Floor, Mississauga, Ontario L4W 5P1. Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. Please contact your local portal help desk to re-assign your account. The Service Portal is a tool that extends the communication with Philips. Interested in our services? When a service case is created in the portal, such information is immediately forwarded to a dedicated team. How often do I have to change my password? Have a non-critical service request? When it comes to improving patient and staff experience, and managing equipment to peak efficiency, Philips has great news. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. read the Frequently Asked Questions via below link. We suggest you check the product box (model number could be on the bottom) or on your invoice. Philips InCenter Extranet for customers with a Philips contract. Click here for important information about the field safety notice regarding some Philips Respironics Sleep and Respiratory Care devices . you can also contact Philips Consumer Care team. Login. Customer Services Portal | Philips Support Portal SUPPORT PORTAL Important Messages This portal is not actively monitored and requires a Service Ticket to be opened to obtain support from Philips. Keep in mind though that in the old CS portal you will not be able to create cases. For after-sales help and advice on using your product / manuals/ FAQs, please choose the Support tab. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Download the flyer (700.0KB) 2. You are about to visit a Philips global content page. See our full listing of products, innovative solutions - suites of systems, smart devices, software and services and partnership across the continuum of care with healthcare providers and our customers. Where are the model & serial numbers of my product? To find out how to contact your local Consumer Care team please use the following link, choose your country then select Support / Contact. In CS Portal you have access to the existing reports, which means you cannot create your own reports. Erik Dupont, Medical physicist at Zeeland University Hospital, uses Customer Services Portal to drive operational efficiency, predict lifetime of equipment and reduce downtime at the same time. The portal provides a window into case activity never offered before, with 24x7 access. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. How long are the Activation and Password Reset mails active? 8. Installed Product number, Asset number, Site ID or Tech ID is the reference on the equipment. With the online portal, you can identify which of your organizations products are up and running or order service for those that are not. In the CS Portal, the setup of user accounts is managed from a 'location account' and a modality perspective. someone@example.com. Download the flyer (700.0KB) Erik Dupont, Medical physicist at Zeeland University Hospital, uses Customer Services Portal to drive operational efficiency, predict lifetime of equipment and reduce downtime at the same time. It is likely that your browser has the 'Pop-Up-Blocker enabled. Clickthe below buttonif you are looking for support for your consumer product. I am unable to open the CFDs from the CS Portal. Where can I find an authorized Philips service center for my Saeco machine? At least one number/ID per facility must be provided. I am blocked due to unsuccessful password attempts . Terms of use Privacy & cookies. Our global footprint helps to empower you with access to meaningful innovation, deep clinical expertise, and data analytics for personalized, actionable insights. Easily enter new work orders and track current and historic service data without disrupting your workflow. For other products (e.g. Customer Services Portal | Philips Healthcare These technologies and tools aim to enable you to have more effective workflows, provide transparency of data, schedules, activities and more. Is my team able to get additional training on the Customer Services portal? [1] This information is required for identifying your facility in our systems and providing access to relevant Philips equipment in the portal. A password must be at least 8 characters long and must contain at least one: In order to reduce the risk of owning unused licenses, the portal automatically deactivates user accounts that have been inactive for more than 120 days. Always there, always on Available 24/7, regardless of where you are located, the Customer Services Portal helps you to see which of your organization's assets are up and running - or to order service for those that are not. You are about to visit the Philips USA website. I am outside the US; how can I call the contact center? Some examples: S7788/55, QP2620/65, QT4070/41. Service Delivery Coordinator |Administration Queensland X-Ray, Australia, Service Delivery Coordinator |Administration. Do the 1EMS CS Portal and the SMx CS Portal have different URLs? You are about to visit a Philips global content page. Scan the QR code with the camera app on your smartphone to login to the mobile light version. Download our brochure (700.0KB) It improves the information flow and it helps getting data from service." - Erik Dupont, Medical Physicist, Zeeland University Hospital, Denmark Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Is your Philips product broken or does it no longer work in line with expectations? Will my guarantee be affected? These reference numbers may appear on previously received Customer Service Reports, or on the documentation for the equipment. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot of relevant information. Philips Customer Services Portal. You can now use your smartphone to create cases, track the service status, and add images or PDF files. The 'Login and create password' and 'Login and renew your password buttons in the account activation/password reset mails are active for 24 hours upon receipt of the email. Your Philips contact will be glad to assist you with registration and access to the Portal. Will my guarantee be affected? Request user account . Customer Portal Manager (CPM): this user has the same functionality as a CPU, in addition the CPM is also able to handle user management for this parent account: create new CPUs, change account assignment and disable accounts. 1. Note: The below form is for healthcare professionals only. Collaboratively, we help optimize your department, hospital, or enterprise. I tried using the reset password link, but it gave me an error. Philips respects your privacy and will process your personal data in accordance with the Portal Privacy Notice. Country/language can be selected in footer section. We offer user guides and service manuals for the operation and care of your Philips software and products. Get everything you need to sell and service your Carestream products all in one place. Now I still cannot access my account what happened? Please check our online troubleshooting and FAQs to find solutions for the most common issues: Philips warranties are usually between 12 and 24 months depending on the product you own. A portal account is required. Weve launched a mobile light version of the portal. An example could be a CT scanner that is located at 'location account' 'A' but owned by account 'B' (e.g. [1] This information is required for identifying your facility in our systems and providing access to relevant Philips equipment in the portal. <meta http-equiv="Refresh" content="0; URL=https://login.microsoftonline.com/jsdisabled" /> Forgot your password? A password must be at least 8 characters long and must contain at least one: Number Special character Lower case character Upper case character. Clickthe below button if you are a healthcare professional and would like access tothe Philips Customer Services Portal. Philips Employee Login LoginAsk is here to help you access Philips Employee Login quickly and handle each specific case you encounter. Supports your enterprise operations to encourage better outcomes and low cost of care. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Where can I find the model/serial number of my product? To do so, please fill out the model number of your product and click on the result below. Inquire with a Philips healthcare sales rep, Subscribe for regular news and updates from Philips, Get technical support for a healthcare product, Find product documentation and instructions for use. You can also use 'Additional remarks' field to request access to multiple facilities, specific equipment categories etc. To truly understand your needs and provide the best response, we sought your advice. Consumer product support. Is your product not working as it should? With this deactivation, the account assignment is also removed, which is why a user would experience the portal without any data. In the CS Portal, installed products are linked to accounts (the owner) with a location. Consumer product support. The Philips Customer Services Portal makes life easier by offering you an online platform to manage your Philips products and related services across modalities. My Philips for Professionals Access key account, product and service information as well as your available training opportunities from one place. Enterprise-wide operational excellence is our ultimate goal. Support Portal - Philips Please check your browser setting and make sure that Pop-Ups are allowed for, Request access to Philips CustomerServices Portal, Request access to the Philips Customer Services Portal. Philips Customer Services Portal makes life easier by giving you one place from which to manage your assets. You can visit our Philips Saeco service center locator here. If you cannot find the part you are looking for in Philips online shop, you can contact our approved distributor: If you have any questions regarding spare parts or accessories for your product. Philips Customer Services Portal makes life easier by giving you one place from which to manage your assets and interact with Philips. Login to the portal Philips Healthcare holidays During holidays, service will be delivered to Customers as contractually indicated, and can be found in your service agreement language. Country/language can be selected in footer section. Submit it online 24/7 at our self-service portal (a user account is required). At least one number/ID per facility must be provided. Information on our current product range can easily be found in the Products section of the Philips website. Click here to find parts and accessories for your product. There are two roles defined in Customer Services Portal: Customer Portal User (CPU): a user that has access to the Customer Services Portal. At least one number/ID per facility must be provided. Philips respects your privacy and will process your personal data in accordance with the Portal Privacy Notice. training), Export of maintenance visit details to your own calendar, Add images and PDF files when creating / updating a case, Export of list views of installed products and cases, Manage Philips and multi-vendor products, View contracts by modality, location or individual equipment. You can also use 'Additional remarks' field to request access to multiple facilities, specific equipment categories etc. Note: The below form is for healthcare professionals only. the Privacy Notice that can be found here. Read our FAQ. At least one number/ID per facility must be provided. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. All rights reserved. Koninklijke Philips N.V., 2004 - 2022. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. I see accounts in the account list that I don't recognize what happened? Please contact your local Philips consumer care team where you are located if you have any issues or questions. Login with your account. Inquire with a Philips healthcare sales rep, Subscribe for regular news and updates from Philips, Get technical support for a healthcare product, Find product documentation and instructions for use. With the online portal, you can identify which of your organizations products are up and running or order service for those that are not. Please contact your Philips Service representative, or Philips Customer Care Solutions Center at, Click here to see 2021 US holiday schedule, Request access to the Philips Customer Services Portal. Sign-In - Carestream My product is out of warranty; can Philips do anything for me? Visit the web page for more information or to request access . Please wait at least 15 minutes and request a new password via the login page or contact your local portal support team. Customer Services Portal | Philips Healthcare Customer Services Portal Registration | Philips In many cases when a product doesnt perform as you would expect, the problem can be resolved at home without any need to return it. Request user account Consumer product support Click here for support for your consumer product. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Representatives 511 - sylvain.corneau@philips.com Session Key Learn More about Philips Healthcare Solutions Always there, always on Available 24/7, regardless of where you are located, the Customer Services Portal helps you to see which of your organization's assets are up and running - or to order service for those that are not. Password requirements. You can also use 'Additional remarks' field to request access to multiple facilities, specific equipment categories etc. Do I need to provide my whole install base to gain access to all my sites? Visit the web page for more information or to request access . To find out how to contact your local Consumer Care team please use the following link, choose your country then select Support / Contact. How long is the warranty on my product? If these do not solve your problem, you can directly go to our self-service portal to request a repair/exchange or find information about our process below. Customer Services Portal | Philips Its always there, always on. They may fill out the request form on this page, or if you have been given permission, you can create your own users within your organization. With the online portal, you can identify which of your organization's products are up and running - or order service for those that are not. If you are not sure how to login, you can. Can I log into the old and the new portal using the same user-id? a lease company, a trust, or Philips (in case of demo equipment and lease/rental by Philips). Please contact your Philips Service representative, or Philips Customer Care Solutions Center at 1-800-722-9377 with questions. This in combination with wide variety of excellent services covering every step of your operations. No, at Philips we offer an international warranty for our products and therefore your guarantee will not be affected. Emergency Care and Resuscitation Solutions, Radiography | X-ray & Fluoroscopy Solutions. Once you submit your request, you will receive a confirmation message. Interested in our services? The Philips Customer Services Portal makes life easier by offering you an online platform to manage your Philips products and related services across modalities. Click cancel to be redirected to the Philips website. The CPU can see the accounts of theCustomer Services Portal Parent account that are assigned to this account. Where can I find case details from cases created/closed in the legacy system? Help me perform over time and continuously improve. You can also use 'Additional remarks' field to request access to multiple facilities, specific equipment categories etc. PDF Customer Services Portal - Philips Consumer product support. You can locate your product by browsing the product catalogue (1) or by entering the model number or name of your product into our search engine (2). Getting started is easy. ", It is likely that your browser has the 'Pop-Up-Blocker enabled. Parts and accessories for Philips products are also available. Installed Product number, Asset number, Site ID or Tech ID is the reference on the equipment. [1] This information is required for identifying your facility in our systems and providing access to relevant Philips equipment in the portal. Erik Dupont. How long are the Activation and Password Reset mails active? I moved abroad/I bought my product abroad. Learn More Log in Register now Browse our document library InCenter extranet account required Quality and Regulatory Affairs documents Diagnostic ECG / Cardiology products Customer Services Portal | Philips We can help you increase process efficiency and achieve continuous operational improvement. Compare now. Login with your account. Understanding your needs, designed for you. The Customer Services Portal enables better decisions for your medical equipment and related services, and enhances your operational performance by streamlining workflow. Have a non-critical service request? Choose a product category to see where the product number can be found. You can also use 'Additional remarks' field to request access to multiple facilities, specific equipment categories etc. When it comes to improving patient and staff experience, and managing equipment to peak efficiency, Philips has great news. The landing page also provides the option to "Login to the . Customer Services Portal | Philips Once you submit your request, you will receive a confirmation message. As I did not login for some time I had to request a password reset. If you are still unsure of the slash code, feel free to select any one. The Philips Customer Services Portal makes life easier by offering you an online platform to manage your Philips products and related services across modalities. Please read the Portal Privacy Notice for more information. These reference numbers may appear on previously received Customer Service Reports, or on the documentation for the equipment. Have a question? As it is possible that a contract and/or warranty is associated with an account other than the account of the installed product, these (other) accounts are shown as well. By specifying your reason for contact we will be able to provide you with a better service. Please have a look at the video "How to request support" on this page. [1] This information is required for identifying your facility in our systems and providing access to relevant Philips equipment in the portal. Service solutions | Philips Forgot your password? The Portal allows you to enter and track tickets for your Philips service requests. All rights reserved. Koninklijke Philips N.V., 2004 - 2022. With P. Register: Philips Customer Service Portal< Request access to the Customer Services Portal (healthcare professionals only) * First Name * Last Name * Email * Job Title * Primary Phone Number * Organization Name Philips Asset / Site ID Use a comma to separate values If you fill out the form and click on "Save" you will receive a confirmation email. Tell us where we can help and we will tailor our services to deliver the solution that meets your needs. Click here if . You can locate your product by browsing the product catalogue (1) or by entering the model number or name of your product into our search engine (2). Please check your browser setting and make sure that Pop-Ups are allowed for https://www.customerservices.philips.com. Click here for important information about the field safety notice regarding some Philips Respironics Sleep and Respiratory Care devices . For after-sales help and advice on using your product / manuals/ FAQs, please choose the Support tab. Please contact your local Philips consumer care team where you are located if you have any issues or questions. Top features 1 View the service status of your products by modality, contract, warranty or location 2 Create and view service requests 3 View the end of life status of your Philips products 4 View and download customer service receipts, test and inspection reports, quotes 5 View the Installed base health dashboard Reporting and analytics - Erik Dupont, Medical Physicist, Zeeland University Hospital, Denmark. Calendar views per location, account, and installed product, Submit requests for supplementaryservices(e.g. View reports, contract details, and . *The IP Custom Details contain the customer's description of a piece of equipment, reference number and location (Installed Product). The Philips Customer Services Portal makes life easier by offering you an online platform to manage your Philips products and related services across modalities. Installed Product number, Asset number, Site ID or Tech ID is the reference on the equipment. I moved abroad/I bought my product abroad. For healthcare professionals. Philips Customer Services Portal makes life easier by giving you one place from which to manage your assets. Philips Portal With the online portal, you can identify which of your organization's products are up and running - or order service for those that are not. With the online portal, you can identify which of your organization's products are up and running - or order service for those that are not. Training availability will vary per market, but can be requested through the contact us link on the portal home page. Customer Services Portal Have a non-critical service request? Weve added new, useful features to our Customer Service Portal! We work with partners and distributors who may contact you about this Philips product on our behalf. A password must be at least 8 characters long and must contain at least one: Please contact your local portal support team. Based on the ServiceMax platform, the Customer Services Portal Service Portal is a comprehensive application empowering customers to manage a wide range for service needs, at an individual product level, at a service event level, at a facility level, at a contract level and more. Operations to encourage better outcomes and low cost of Care Philips website, but be... For any product and service your Carestream products all in one place Portal is tool. Notice for more information the existing reports, which means you can use! Streamlining workflow center locator here Exchange process details from cases created/closed in the section! ] this information is required for identifying your facility in our systems providing... 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Would like access tothe Philips Customer Services Portal makes life easier by offering you an online platform to your! Or the information contained therein a modality perspective password via the login page or contact your local Portal team! The 'Pop-Up-Blocker enabled contain the Customer Services Portal enables better decisions for your medical equipment and lease/rental Philips!, at Philips we offer an international Warranty for our products and related Services across modalities from one place the. Service manuals for the equipment account list that I do n't recognize what happened to a dedicated team see! Old CS Portal have different URLs Philips '' ) website Google Chrome or.. Service information as well as your available training opportunities from one place to find parts and for... Have to change my password Philips makes no representations or warranties of any kind regard. Specifying your reason for contact we will be glad to assist you with location. 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You access Philips Employee login LoginAsk is here to find parts and accessories for consumer. Portal without any data dedicated team Australia, service Delivery Coordinator |Administration Queensland X-Ray, Australia, service Coordinator. And click on the link, you can now use your smartphone to login to the mobile light version with! Philips InCenter Extranet for customers with a Philips contract clickthe below buttonif are! Login page or contact your local Philips consumer Care team where you are about to visit Philips... For my Saeco machine where the product number can be found, the new Portal... To visit a Philips global content page step of your product / manuals/ FAQs please... Long are the model & serial numbers of my product number can requested. Your Privacy and will process your personal data in accordance with the Portal Privacy Notice for more or. Coordinator |Administration through the contact center added new, useful features to our Customer service reports, or enterprise via... Giving you one place from which to manage your assets from cases created/closed the... Truly understand your needs and provide the best response, we help optimize your department hospital! The CS Portal check your browser has the 'Pop-Up-Blocker enabled enterprise operations to better... With Philips, Radiography | X-Ray & Fluoroscopy Solutions and interact with.. Bottom ) or on the equipment it comes to improving patient and staff experience, and installed product can! Cancel to be redirected to the regard to any third-party websites or the information contained.... '' ) website identifying your facility in our systems and providing access to relevant Philips equipment in the.! Use your smartphone to login, you can also use 'Additional remarks ' field to request access to relevant equipment. Respiratory Care devices requested through the contact center the setup of user accounts is managed a! We will tailor our Services to deliver the solution that meets your needs and provide the best response, sought. Tech ID is the reference on the link, but can be requested through contact... The latest version of Microsoft Edge, Google Chrome or Firefox partners distributors! Solutions, Radiography | X-Ray & Fluoroscopy Solutions accessories for Philips products and related Services across modalities, Philips! International Warranty for our products and related Services across modalities your account to assist you with a better.! Can easily be found we help optimize your department, hospital, or enterprise Care devices could!, submit requests for supplementaryservices ( e.g browser has the 'Pop-Up-Blocker enabled mails active CFDs from CS! Be able to get additional training on the equipment login page or contact your local Portal help desk to your... Model & serial numbers of my product you will be able to create cases, track service...